FREQUENTLY ASKED QUESTIONS 

- Credit / Debit Cards
- PAYPAL
- Offline Payments

Can't find your questions below? No problem, contact us directly and we'll be happy to help!

How can I get in touch?


For general enquires please contact hello@jiggysaw.com, please reach out if you have any questions. We are always happy to help in any way we can.




I want to change my order?


Please reach out to hello@jiggysaw.com as quickly as possible once you have placed an order. We will do our best to accomodate your needs if you require a change or cancellation of purchase. Once the product hase been shipped, Jiggysaw will unfortunately be no longer be able to retrieve the product.




I've lost a puzzle piece, can I get a replacement?


There is nothing more frustrasting than missing a puzzle piece, so we will do our absolute best to provide you with a replacement. Please share the following information with us so we can action this as quick as possible: 1. Your name and address 2. Puzzle name 3. Photo examples of the puzzle and the area of the missing piece If we can track the missing piece, we will then send a new one to you via Royal Mail delivery at no extra cost (unfortunately, there is no tracking number for this service).




Where do you ship?


We ship to the United Kingdom and certain countries in Europe (Republic of Ireland, Spain, Germany, Italy and France). International puzzlers, stay tuned! Please allow for extended shipping time due to any delays caused by COVID-19.




What is your returns policy?


We handle returns and replacements on a case-by-case basis. If you need help with a recent purchase, please email us at hello@jiggysaw.com within 7 days of receiving your order.




I've finished my Jiggysaw puzzle, what's next?


Once you’re finished, your new Jiggysaw puzzle could also be a fab new addition to your art collection and framed for display on your wall! Our eco-friendly paper tubes are also recyclable and reusable, their display-worthy designs make them perfect to pop on a bookshelf for all to see.




I'm a retailer. Can we sell the Jiggysaw puzzles in our shops?


Select retail partners will be considered for Jiggysaw puzzles. Feel free to send us a message at hello@jiggysaw.com with the name of your store and a link to your website.




Are the Jiggysaw puzzles recyclable?


Yes! The jigsaw pieces are recyclable. The tins are also reusable and recyclable, with the main ingredient being recycled materials.




How does Jiggysaw work with charities?


After this testing year, giving back is woven into the Jiggysaw mission and we will be giving 10% of all profits to our selected female-focused charity. Please see our About page for further details on the chosen charity.





 
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